GDPR policy

Privacy & GDPR Policy

1. Introduction

Cliveden Chauffeurs & Private Hire (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following personal data when you use our website, make a booking, or contact us:

  • Name

  • Email address

  • Phone number

  • Pickup and drop-off details

  • Payment information (processed securely through third-party providers)

  • Any additional information you provide voluntarily

We may also collect limited technical data (e.g., IP address, browser type, cookies) to improve your user experience.

3. How We Use Your Information

Your data is used to:

  • Process bookings and provide chauffeur services

  • Communicate with you about your journeys

  • Improve our website and customer experience

  • Comply with legal and accounting requirements

We do not sell, rent, or share your personal data with third parties for marketing purposes.

4. Lawful Basis for Processing

We process your personal data based on:

  • Contractual necessity – to deliver the services you request

  • Legitimate interest – to improve our services and ensure business efficiency

  • Legal obligation – to comply with regulatory requirements

5. Data Storage and Retention

We store your personal data securely and retain it only for as long as necessary to fulfil the purposes outlined above, or as required by law.

6. Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction or deletion of your data

  • Restrict or object to processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, please contact us using the details below.

7. Cookies

Our website uses cookies to enhance your browsing experience. You can choose to accept or reject non-essential cookies via our cookie banner or browser settings.

8. Contact Us

For privacy-related queries or requests, please contact:
📧 info@clivedenchauffeurs.co.uk
📍 Cliveden Chauffeurs & Private Hire, Maidenhead, Berkshire, United Kingdom